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conflict management - from the Tomahawk to the peace pipe

conflicts are often perceived as disturbing. They absorb and channel the attention and time consuming. Their emotional and destructive power seems overwhelming.

Here, the innovative potential of any conflict with the addition in often overlooked. The early recognition if a conflict is presented in panel needed. Although a conflict will be held in person, the counterparties involved structural, organizational and implementation-dependent his problems, or sometimes actually purely personal differences.

problems are usually solvable conflicts rare. But they can be de-escalated. De-escalation techniques are learned, their use necessity.

Some tips:

1. Do not get caught up in the emotions of the opponent, stay calm, look for a deep breath, speak slowly and balanced in tone.
2. aware of your own posture - relax your shoulders and face muscles.
3. you do not apply the terms of your counterpart. Use synonyms or other terms.
4. questions Off definitions for terms or definitions to offer, which resolves misunderstandings.
5. Maintain eye contact, even if you find it difficult.

The additional diversion of the destructive energy into constructive is a component of active self-management and a further goal successful conflict management.

conflicts can only be solved if all parties with conflict. Being able conflict means to remain able to communicate even under load. This requires being able to communicate only once to be able to stay there. This too is learned.

This technical tip was written by Ingeborg Fleischer. More expertise of it there at the Training Forum, 6 PM October in Zurich in the session "conflict management - from the Tomahawk to the peace pipe." In the training session you will discover the innovative potential that conflict with each addition in itself. So you can increase the effectiveness of your projects.

Ingeborg Fleischer MA in anthropology, (Master of Arts in Social Anthropology), University of Frankfurt / Main. She led ethnopsychoanalyst projects in South America, Africa and Asia since 1986 and works as an independent seminar leader, consultant, coach, speaker and super visor end in English, German and English. Contact for Switzerland: Digicomp Academy AG, Barbara Fricke, +41 44 447 21 28, barbara.fricke @ digicomp.ch.


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conflict management - from the peace pipe tomahawk

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Successful project restructuring: Escape from the reactive mode

still be addressed to rescue critical projects piecemeal and excited. Without specific knowledge of the actual status of the project and the specific objective of coordinated rehabilitation success is doubtful. A project in crisis will only have a chance given. Early communication is in danger to lose on the basis of insufficient information of this opportunity. Any statement about new dates and costs are to refrain from words to real security is also to be able to meet these.


is equally important to agree on even the very beginning of the contract clarification with the management of the customer, the roles and responsibilities has to take over the management. This includes, for example, to assure anonymity, because it is not in the renovation to your search culprit. In addition, the customer must be made clear that everyone in the vicinity of the project has its own contribution to the situation of the project, including the management itself
This Tip for specialist project management was written by Rüdiger spirit. More knowledge of it it to the PM Training Forum on 6 October in Zurich in the session "Successful rehabilitation project: Get out of the reactive mode." This training presents a process model, by which the participants get an overview of what is needed to carry out a quick assessment of projects that have gotten into difficulties of developing a real rescue plan and manage the stabilization process.

Rüdiger mind is an independent consultant, trainer and lecturer at several Swiss Universities of Applied Sciences, where he teaches project management and business analysis in Bachelor and Master degree programs and the scientific advisory board is a member. He is a graduate (Master's Certificate Project Management from George Washington University) and PMI Certified Project Manager (PMP) and IPMA (IPMA Level B) as well as CMMI and SPICE assessor.

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Successful rehabilitation project: Get out of the reactive mode

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Last chance for early bird discount

Countdown to Wednesday, 15 September is the 100 francs cheaper early bird ticket.







The award categories:

Category		Early Bird		Regular price
		to 15 September 2010		from 16 September 2010
members of partner organizations [* 1]		CHF 550 -		CHF 650 -
non-members		CHF 680 -		CHF 780 -
students / unemployed [* 2]		CHF 250 -		CHF 300 -

discounts
[* 1] Partner organizations are:

• BPW Switzerland , Business & Professional Women
• PMI Switzerland Chapter
• PMI - The Project Management Institute
• spm - Swiss Project Management Association
• SMP - Société Suisse de Management de Projet
• SGO - Swiss Society for Organization and Management
• Svin - Swiss Association of Women Engineers
• SwissICT

[* 2] Please note the information in the Policies concerning students and the unemployed.

thirsty for knowledge: for success-seekers: For Networker: The Project Management Training Forum on 6 October in Zurich. http://www.pm-training-forum.ch/

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exciting presentations

complement eight presentations on project management presentations and training sessions on the Training Forum, 6 PM October in Zurich. For example, on careers in project management in transition. The panel discussion with business managers and leaders from the field shows how the modern profession of project management in presented their business. Transparency in the current investment is another presentation theme, showing how efficiency and effectiveness will be enhanced to perform internal projects in less time with less budget or handle external projects with higher margins and customer satisfaction.


A third presentation deals with a standardized project management.
Many companies implement project management standards, on the basis of PMBoK, PRINCE2 or develop itself a standard. After initial enthusiasm, and demonstrated improvements in project management, many companies provide fixed but that the quality of project management and the Interest of top management and other investments falls again be set. With P3M3 - the new assessment standard of the work of ITIL and PRINCE2 - we identify the causes and fill the gaps in order to benefit, cost reduction, project success and a return on investment to ensure sustainability.

program summary of the presentations:

2.1

The One-Stop Shop for Project Managers: The intranet solution to the Swiss RE

STS / Swiss Re

2.2

team - management system - the way the team

consult & pepper team ag

3.2

PMO and benefits - measured? - The PMO Scorecard

TenStep

2.4

Portfolio Management - transparency about investment cycles

Compuware

2.5

careers in project management in transition. A discussion with practitioners.

SGO

6.2

standardized project management and now? P3M3 to ensure the sustainable benefits of your project management standards.

Profeo Ltd..

2.8

certification from PMI and IPMA compared

PMI and spm

applications and more information are online at www.pm-training-forum.ch

thirsty for knowledge: for success-seekers: For Networker: The Project Management Training Forum on 6 October in Zurich. http://www.pm-training-forum.ch/

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The company man - can do so lead so successful

Lukas Christen, multiple Olympic and world champion in disabled sport, is one of the two keynote speakers at the PM Training Forum. As a sprinter and long jumper, he dominated his categories for over a decade. The Bachelor of Business Administration is an independent management trainer and executive coach with its own Company.

Christians spoke about the company man. It starts from the premise that man is the most significant and important company (by law!) Chairman, there is: his own life. Has not within the framework of the full implementation of freedom, but also a leadership responsibility. The parallels to business management are obvious and Christians in his paper shows how one can be in accordance with competent and self-guiding analogy with Olympic and world champion.

thirsty for knowledge: for success-seekers: For Networker: The Project Management Training Forum on 6 October in Zurich. http://www.pm-training-forum.ch/

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Structured PM in unstructured environments: Research Management @ IBM

Dr. Martin Smoot is one of two keynote speakers at the PM Training Forum. He is a member of the IBM Academy of Technology, the IBM Technical Experts Council and holds an MBA from Henley Management College.

Smoot talks about structured PM in unstructured environment. A major innovation challenge in the IT industry is that development cycles usually take much longer than the time between specification and provide a solution. Therefore, the development work on a solution must begin early, long before the customer's requirements are known at this solution. This presentation shows how IBM Research project management in such a highly unstructured environment handles. Specifically addresses the question of how future trends can be identified, appropriate research projects aufgegleist, and a smooth transfer of research results and know-how can look for products and services.

thirsty for knowledge: for success-seekers: For Networker: The Project Management Training Forum on 6 October in Zurich. http://www.pm-training-forum.ch/

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two strong keynote addresses

The PM Training Forum on 6 October in Zurich offers two highly exciting keynotes. Martin Schmatz IBM Zurich Research referenced to structured project management (PM) in unstructured Environment. Specifically, is the keynote speaker address the question how future trends can be identified and how the know-how is transferred to products and services. Lukas Christian, multiple Olympic champion, world champion in disabled sports and also an independent management trainer and executive coach shows in his paper "The company man 'cause why so successful.

applications and more information are online at www.pm-training- forum.ch

thirsty for knowledge: for success-seekers: for Networker. The Project Management Training Forum on 6 October in Zurich http://www.pm-training-forum.ch/

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manage change in 4 steps

The Project manager would rather not, as the project control plan in accordance with current line-like finish. But life is different - and projects as well. In particular, projects with a high percentage change. Every change - for example, a new business process - initially leads to a disruption in the experience of those involved. This sounds not like a manager, but corresponds to the experience of everyone who has ever been Changed. And neither is it evil will of the parties, but a natural process. In order to experience both the participants and project leaders and especially the principal uncertainty - and often projecting this uncertainty on the project. Because this is yes - supposedly - just there to leave no uncertainty. That a young project manager thinks himself very well. He expects himself - and everyone else can do that "he gets it under control" - he has been so under high pressure. Only if the project manager understands these relationships and methodically, knows how he can handle it, manage sustainable change.

Does the project so with the right attitude to change, for example, that some uncertainty is normal, sometimes even necessary, this is fertile ground for the right measures. Then his four step method works the way that the right steps to and identify management needs to explain to the commitment to get this - both the client and the team members. The 4 steps look as follows from:

1. target image-work - where exactly are we going?
2. stakeholder Gap Analysis - Fits the personal page of the stakeholders to a common goal?
3. Change measures are - how can the gap be closed systematically?
4. Change Master Plan - how can I make the change-management measures meet in a project plan?

This Technical Tip is written by Chris Mugridge. More knowledge of it it to the PM training Forum on 6 October in Zurich in the session "Managing Change in 4 steps. In the first training session will be made in a process simulation, the sticking points and success factors of change perceptible and tangible. In the second step, the 4-step method is explained, can be made more systematically with the help of the change.

Chris Mugridge, Industrial Engineer, systemic consultant and coach is an expert in project and change management and business development. He has successfully established project and change management in an international company. Today, he advises companies on par with customized solutions. Its proven Methodology regardless of industry leads to success.

manage the PM Training Forum

Change in 4 steps

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early bird discount until 15 September

The PM Training Forum on 6 October in Zurich will be the two leading professional organizations have project management of the German-speaking Switzerland, the PMI Switzerland Chapter organized and spm. Of the 21 sessions of the Forum are four in English. Besides the training sessions the forum offers networking opportunities and around 15 stalls of vendors in the central exhibition area of the Technopark Zurich. Until 15 September, only the 100 francs cheaper early bird discount.

applications and more information are online at www.pm-training-forum.ch

thirsty for knowledge: for success-seekers: For Networker: The Project Management Training Forum on 6 October in Zurich. http://www.pm-training-forum.ch/