conflicts are often perceived as disturbing. They absorb and channel the attention and time consuming. Their emotional and destructive power seems overwhelming.
Here, the innovative potential of any conflict with the addition in often overlooked. The early recognition if a conflict is presented in panel needed. Although a conflict will be held in person, the counterparties involved structural, organizational and implementation-dependent his problems, or sometimes actually purely personal differences.
problems are usually solvable conflicts rare. But they can be de-escalated. De-escalation techniques are learned, their use necessity.
Some tips:
- Do not get caught up in the emotions of the opponent, stay calm, look for a deep breath, speak slowly and balanced in tone.
- aware of your own posture - relax your shoulders and face muscles.
- you do not apply the terms of your counterpart. Use synonyms or other terms.
- questions Off definitions for terms or definitions to offer, which resolves misunderstandings.
- Maintain eye contact, even if you find it difficult.
The additional diversion of the destructive energy into constructive is a component of active self-management and a further goal successful conflict management.
conflicts can only be solved if all parties with conflict. Being able conflict means to remain able to communicate even under load. This requires being able to communicate only once to be able to stay there. This too is learned.
This technical tip was written by Ingeborg Fleischer. More expertise of it there at the Training Forum, 6 PM October in Zurich in the session "conflict management - from the Tomahawk to the peace pipe." In the training session you will discover the innovative potential that conflict with each addition in itself. So you can increase the effectiveness of your projects.
Ingeborg Fleischer MA in anthropology, (Master of Arts in Social Anthropology), University of Frankfurt / Main. She led ethnopsychoanalyst projects in South America, Africa and Asia since 1986 and works as an independent seminar leader, consultant, coach, speaker and super visor end in English, German and English. Contact for Switzerland: Digicomp Academy AG, Barbara Fricke, +41 44 447 21 28, barbara.fricke @ digicomp.ch.
The PM Training Forum
conflict management - from the peace pipe tomahawk
thirsty for knowledge: for success-seekers: For Networker: The Project Management Training Forum on 6 October in Zurich. http://www.pm-training-forum.ch/ 
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